Refund and Returns Policy

We want you to be happy with your JNGADJET purchase. If something is not right, this page explains how returns and refunds work.

Return window

You may request a return within 30 days of delivery. To start, email support@jngadjet.com with your order number and the reason for the return. Please do not send an item back before we confirm your return and give you the correct return address.

Eligibility

Items must be unused, in original condition, and in original packaging. For hygiene reasons, opened earbuds cannot be returned unless they are defective.

Damaged, defective, or incorrect items

If your order arrives damaged, does not work, or is not what you ordered, email us within 7 days of delivery with your order number and clear photos of the item and packaging. We will send a replacement or issue a refund, and we will cover the return shipping if a return is needed.

Return shipping

For returns that are not due to a damaged, defective, or incorrect item, the customer pays the return shipping cost. Original shipping is free, so there is no shipping charge to refund.

Refunds

After we receive and inspect your return, we will email you to confirm the outcome. Approved refunds are issued to your original payment method within 5 to 10 business days. Your bank or card provider may need additional time to show the refund.

Exchanges

We do not process direct exchanges. To get a different item, return the original item for a refund and place a new order.

Cancellations

You may cancel an order before it ships. Email us as soon as possible with your order number.

Questions

Email support@jngadjet.com or visit our Support page.