Refund and Returns Policy

This policy explains how returns and refunds should be handled for VELORA purchases. Store-specific details should be reviewed and completed by the owner before accepting production orders.

Return window

Owner editable: confirm the official return window before launch. Do not rely on this placeholder as legal advice.

Product eligibility

Products may need to be unused, in original condition, and returned with original packaging to be eligible. Final eligibility rules must be confirmed by the store owner.

Non-returnable items

Owner editable: list any hygiene, final-sale, opened, damaged, or non-returnable categories if applicable.

Damaged or incorrect orders

If an item arrives damaged or incorrect, customers should contact support with the order number and clear photos of the product and packaging.

Refund processing

Approved refunds should be processed through the original payment method when possible. Timing may depend on the payment provider and bank.

Exchanges

Owner editable: confirm whether exchanges are supported or if customers must return and repurchase.

Shipping costs

VELORA currently presents free shipping for listed products. Return shipping responsibility must be confirmed by the owner.

Contact procedure

Customers should contact VELORA support before returning any product. Add the official support email and return address before final launch.